Changes between Version 1 and Version 2 of TracSupport
- Timestamp:
- Apr 30, 2019 4:37:54 PM (5 years ago)
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TracSupport
v1 v2 1 1 = Trac Support = 2 2 3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the project wiki.3 Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac. 4 4 5 There is a lso an [trac:IrcChannel IRC channel], where people might be able tohelp out. Much of the 'live' development discussions also happen there.5 There is an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there. 6 6 7 Before you start a new support query, make sure you've done the appropriate searching: 7 You can search questions tagged with `trac` on [SO:tagged/trac Stack Overflow]. 8 9 Before you start a new support query, make sure you have done the appropriate searching: 8 10 * in the project's [trac:TracFaq FAQ] 9 * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=tMailing List]10 * in the Trac ticket system, using either a [ http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~ticket query].11 * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List] 12 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query]. 11 13 12 Please '''don't''' create a ticket in t his Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!14 Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! 13 15 14 16 ---- 15 See also: [trac:MailingList MailingList], [trac:TracTroubleshooting TracTroubleshooting], [trac:CommercialServicesCommercialServices]17 See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]